Overview
Our return and refund policy ensures customer satisfaction. If you receive damaged or expired items, contact us within 48 hours of delivery with photos and details. We’ll either replace the products or provide a refund. For non-defective returns, please notify us within 7 days, and items must be in original packaging. Refunds exclude shipping fees. Check our full policy on our website for more details.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- used items
- unproper repacking
To share infopothigaifoods@gmail.com your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {infopothigaifoods@gmail.com} and send your item to: { Sai Sri Enterprises
No.1052/182 , 1st Anna Street, Leelavathi Nagar,Gerugambakkam,Chennai -128}.
Gifts
Shipping returns
To return your product, you should mail your product to: {infopothigaifoods@gmail.com
}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {infopothigaifoods@gmail.com} for questions related to refunds and returns.